
When I need electricity and WiFi, I often visit Starbucks. However, there are some good and bad things about the cafe chain.
In Honolulu, there is no competition except McDonalds for Starbucks after business hours. One of their stores stays open until 1 a.m. on Fridays and Saturdays and several other stores do not close until 10 p.m. or 11 p.m. Some locations open as early as 4 a.m.
Here are some things that I like and do not like about Starbucks.
Likes
- Some locations give you free hot and cold water and even cups. I bring my own hot and cold water cups though. The cold water is triple-filtered, so it tastes great. The hot water is filtered as well.
- They have clean bathrooms with a mirror and warm water.
- They are open earlier and later than others.
- Free napkins.
Dislikes
- Stores don’t brew organic coffee even though they sell bags of it online.
- It is always cold inside despite how late or early it is. They can never change the temperature.
- Some locations lock their WiFi after business hours.
- The one organic, whole bean coffee (Yukon blend) that stores sometimes sell tastes like brake fluid.
- Their employees routinely dust around customers with open drinks.
- Stores often close their bathroom during the last 30 hours of operation to clean it.
On a typical trip to Starbucks, I think I get my money’s worth. I usually buy organic chocolate and peanut butter cups ($2.30) or organic coconut and vanilla or chocolate cookies ($3). I have also tried the organic pea chips, organic chocolate milk and organic fruit chews. The average cost for me is under $3, so I don’t know how they make much money. I think they make money from more expensive drinks with sweeteners.
Starbucks has a rewards program, but it takes much longer to get a free item than it used to. I used to get a free item every dozen or so purchases, but now it takes about three times as long. They changed how it works about a year ago.
When I visit Starbucks I charge my devices and use the Internet. I bring an iPad, Kindle and sometimes a netbook and other devices. With my order, I get a large paper cup of hot water and brew my own organic coffee and organic tea. I typically get one or two cups of hot water and I get cold drinking water too. Therefore, I think if I count all of the things that I get when I visit Starbucks it is equitable to my meager sub-$3 payment. I could buy the same item elsewhere and get nothing for free with it.
I hope that Starbucks makes improvements because they don’t seem like they are going away. Selling healthy organic meals would be great. They could also brew organic coffee like their organic Serena blend. If they would dust the store before they open and after they close it would reduce airborne allergens while people are there.